Privacy Policy Chelsea 88

This Privacy Policy ("Policy") is published by Chelsea 88 ("we", "platform") and applies to all users of chelsea88.biz, our mobile application, and any related services we provide. This Policy describes our privacy practices regarding the collection, use, storage, disclosure, and protection of your personal data.

Chelsea 88 is committed to protecting the privacy of every member who uses our platform. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards in all our data handling practices. Your trust is our most valuable asset, and we take this responsibility seriously.

This policy should be read together with Chelsea 88 Terms & Conditions which forms part of the overall agreement between you and our platform. In the event of any conflict between these documents, this Privacy Policy shall apply specifically to matters concerning personal data protection.

Chelsea 88 collects various types of personal data from members to ensure the platform operates smoothly and to optimise the user experience. The data collected is divided into the following categories:

Chelsea 88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless directly relevant to the responsible gaming services we provide.

Chelsea 88 collects and processes your personal data for the following purposes:

• Account Management: Creating, verifying, and managing your Chelsea 88 member account, including the KYC (Know Your Customer) process
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local Malaysian payment methods, as well as managing fund withdrawals
• Platform Security: Detecting and preventing fraud, money laundering, account abuse, and other unlawful activities on the chelsea 88 platform
• Legal Compliance: To fulfil legal and regulatory obligations, including Malaysia's PDPA, anti-money laundering (AML) requirements, and transaction monitoring
• Service Improvement: Analysing usage patterns to improve platform performance, user interface, and overall gaming experience
• Communication: Sending important account-related notifications, Chelsea 88 promotions you have opted in to receive, and service updates
• Responsible Gaming: Monitoring betting patterns to detect early signs of problem gambling and providing appropriate intervention where necessary

Chelsea 88 respects member privacy and does not sell your personal data to any third party. However, in the following limited situations, we may need to share your data:

All third parties receiving data from Chelsea 88 are required to comply with strict data protection standards and are not permitted to use that data for any purpose other than what is specified in their agreement with us. Chelsea 88 conducts regular reviews of all third-party partners to ensure ongoing compliance.

Chelsea 88 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All communications between your device and Chelsea 88's servers are encrypted using 256-bit SSL protocol
• Secure Storage: Data is stored on servers protected by multi-layered firewalls and 24/7 monitoring
• Access Controls: Only staff with specific authorisation may access member personal data, and all such access is logged and monitored
• Two-Factor Authentication: Chelsea 88's internal systems use multi-factor authentication to prevent unauthorised access
• Security Audit: Security testing and system audits are conducted regularly by independent expert teams
• Incident Response Plan: chelsea 88 has clear procedures in place to address any data breaches promptly

Chelsea 88 retains your personal data for as long as your account remains active and for the period required after account closure to meet legal obligations, resolve disputes, and enforce our agreements. In general, financial transaction records are retained for 7 years in accordance with Malaysian legal requirements.

The Chelsea 88 website uses cookies — small text files stored on your device — to enhance user experience and platform performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how visitors use the chelsea 88 website to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand traffic patterns and website usage for the continuous improvement of the Chelsea 88 platform.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Chelsea 88 platform. By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

As a chelsea 88 member and user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

To exercise any of the rights above, please contact the Chelsea 88 Privacy team by email at support@chelsea88.biz. We will process your request within 21 business days from the date of receipt. For complex cases, this period may be extended by up to 60 days with prior notice to you.

Chelsea 88 takes the privacy and safety of young people very seriously. Our platform is not designed for or directed at individuals under the age of 18. We do not knowingly collect personal data from minors or underage individuals.

Should we discover that personal data has been collected from a minor without proper age verification, we will:

• Immediately deleting that data from our systems
• Closing the associated account and freezing all related transactions
• Taking appropriate measures to prevent the recurrence of such incidents

Chelsea 88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. Members will be notified of any material changes via:

• In-platform notification on Chelsea 88 the next time you log in
• Email notification to your registered address (for significant changes)
• Publishing the latest version on this page with an updated "Effective Date"

It is your responsibility to review this Privacy Policy periodically. Your continued use of the chelsea 88 platform following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding chelsea 88's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

• Email: support@chelsea88.biz
• Live Chat: Available 24 hours a day, 7 days a week via the chelsea 88 platform
• Response Time: Within 2 business days for general enquiries; 21 business days for formal data rights requests

We encourage you to contact Chelsea 88 first before filing any formal complaint with the Personal Data Protection Commissioner of Malaysia. We will do our best to resolve any issues you encounter promptly and fairly.